Cancellations by Indian customer

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at vivahairstyle@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

If you cancel your order before your product has been dispatched, we will refund the full amount (in case of pre-paid order).

If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order).

The customer agrees not to dispute the decision made by vivashop and accept The vivashop’s decision regarding the cancellation.

•     - Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description before ordering.

•     - Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.

Exchanges are accepted only if there is some manufacturing defect, then the product should be sent back to us (address given below).

The item should be dispatched back to us within 7 days after delivery and only after receiving the product you will receive an email with the voucher code which you can redeem while placing the new order.

Please write a note with your order no required for the product.

If a product is wrongly delivered to you, or there is some manufacturing defect from our end please send it back to us as we don’t have reverse pick up facility, we will refund your courier charges.(We will issue refund of Rs. 200/- maximum for courier charges, we advise our clients to go with a feasible courier company)

10-12% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.

Any product that need to be exchanged, should be sent back to us. We do not provide reverse pick ups & the second round shipping is paid by customer as mentioned above.

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.

For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery.

The amount of duties and taxes depend on the policies of your destination country.

Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.

Also the product should be properly packed. Else we will not be able to do the exchange for that product.

Please mention your name, address, number, email and order id on the parcel along with the size needed.

All the sale & discounted purchase is non exchangeable.

No exchange or return for Jewellery.

Exchanges can be processed only once per order. (With given criteria)

(Exchanges should be done within a week of delivery)

Address:

Viva Beauty Shop

Viva, basement 47, Goyal shopping centre

opposite station, Borivali West, Mumbai-400092

Phone no : +91 9920060030