HOW DOES DELIVERY PROCESS WORK?

• •     Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

• •     After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

• •     Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

• •     We package our products in boxes. Each individual product is packaged in bubble wrap.




• •     We pride ourselves on the quality of our packaging.

What is the range of locations to which VIVA ships their products?

• •     We ship throughout India.

What is the estimated delivery time?

• •     We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)




• •     Post dispatch from our warehouse, it takes 5-6 business days for your order to reach you.

• •     If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Are there any shipping charges applicable on my order?

• •     For orders delivered below Rs 999 we charge fix Rs 100




• •     For orders delivered above Rs 999, shipping will be free